By Rami Abou-Sabe

No voice. No encore. No fun.

Tuesday night’s Goo Goo Dolls concert at Blue Hills Bank Pavilion left many fans disappointed, with some demanding refunds in the hours since.

RELATED: Bleachers’ Jack Antonoff Talks Bruce Springsteen, Lorde, And Moving Past Fun.

Here’s what went down: Lead singer Johnny Rzeznik blew out his voice midway through the set and was forced to hand over frontman duties to bassist and backup vocalist Robby Takac. Rzeznik, visibly frustrated, spent much of the show pacing across the stage accosting mixing engineers and hiding out in the wings.

With a cap pulled low over his eyes, an unusually timid Rzeznik stepped up to the microphone late into the night to apologize. “I just wanna tell you I’m sorry about this,” he announced to lukewarm cheers from a Boston crowd apparently tired of the multiple Robby-led songs.

Rzeznik later took to Facebook to issue a lengthier apology to fans. “I would like to sincerely apologize to everyone In Boston,” he wrote. “You guys were amazing singing along with us tonight!!! I’m sorry, I have a cold and I lost my voice. I’m grateful you hung in with us.”

While some fans heaped praise on the band for giving it their all, others weren’t so sympathetic towards the unprofessional showing. “This was not acceptable. You were unable to live up to your billing,” commented one Facebook user, citing a $300 tally for the night including tickets and parking. “The dedicated fans of the Goo Goo Dolls who attended tonight deserve a refund or another show when you are healthy.”

Mix 104.1 caught up with a few fans after the show who were let down by the lack of an encore. “My favorite part of any show is the encore, and there was no encore tonight!” complained Molly from Quincy. “I couldn’t be more disappointed about it” added Kelly from Somerville.

Bassist Robby Takac did his best to save the dismal show, bounding across the stage with an abundance of energy and enough panache to fill in admirably for Rzeznik’s empty shoes, but it just wasn’t enough. “I appreciate that he stepped up to the plate and covered,” said Molly. “He was the one that had energy, that was trying,” added Kelly. “But no one wanted to see him play.”

On Wednesday morning, the band announced they were canceling the next stop of the tour, set to take place at the Maine State Pier in Portland, “due to John’s illness.” Concert-goers who have already purchased tickets can get their money back at point of purchase, but the refund seems to be leaving a bad taste in the mouths of Boston fans who feel the band should have canceled Tuesday’s show instead of mailing it in. “Where can I get a refund for last night,” wrote one Twitter user in response to the Portland cancellation.

Still no word on full or partial refunds for the Boston crowd.

Goo Goo Dolls Setlist, August 15, 2017:
Tattered Edge / You Should Be Happy
Big Machine
Over and Over
So Alive
Black Balloon
Lucky Star
Free of Me
Use Me
Come to Me
January Friend
Already There
Bringing on the Light
Flat Top
Better Days


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